Over the past year we have been aiming to improve our support service level, we recently increased the team to allow faster response times around the clock. We also added 24/7 live chat support to handle all your Level (Tier) 1 needs. Now we are looking at 24/7 telephone support for sales, pre-sales, billing and Level (Tier) 1 support needs, this will greatly increase the way you can get answers to your questions.
We are still planning this service but we have things in motion and looking to our customers to tell us what they think. Check out our online survey (NO registering required) to help us find out your needs for the telephone service.
We have been hosting websites since 2002 and are always moving forward. All articles written under the Host Media author are created by the team who support our customers.